Terms and Conditions

White Glove Service

(Base Shipping and Handling Fee (see chart) plus $529.00-all locations except the 5 New York City Boroughs, for which White Glove Service is Base Shipping and Handling Fee plus $629.00) - Items annotated in our catalog or online website with a White Glove symbol (+) require special handling and are recommended to ship via White Glove service. This service is normally used for larger, heavier, more expensive items that require special handling. Such pieces include, but are not limited to, wood cabinets, chests, tables, writing desks, certain glass pieces, mirrors, and other items that need special handling to ensure safe delivery.

Such White Glove Service is handled by specialty providers across the US for the additional stated fee. White Glove Service can be specified by the buyer for any item(s) at their option. Additional charges may be applied to locations that are considered remote or restrictive-access areas by our White Glove provider crews. We will notify you of additional charges before shipping for pre-approval when such conditions are known to us or the White Glove provider. Previously undisclosed delivery obstacles at destination may cause additional fees to be assessed by White Glove personnel at the time of delivery, including, but not limited to: the building’s elevator dimensions will not accommodate the product; greater than the allotted number of flights of stairs; structural restrictions or hindrances; building restrictions; rules restricting deliveries; etc.

Ordinary White Glove services include:

• Lift-gate service
• Inside delivery-room specific
• 2 to 3 person delivery team from 8AM to 6PM
• 2 flights of stairs included
• Unpacking and debris removal
• 30 to 45 minutes on site
• Light assembly using an adjustable wrench and non-electrical screwdriver. The delivery team will not affix any items to walls or ceilings, or hang mirrors, wall art or wall mounted shelving.
• Our white glove delivery professionals are not permitted to move furniture currently in your home, nor are they allowed to move or set up electrical wiring or equipment. Please clear the space where furniture or rugs will be placed prior to delivery.

Customers specifying the use of their own chosen carrier agree to assume responsibility and settlement for all transportation charges prior to loading onto the customer’s carrier. Any claims for damaged or lost shipments that were customer routed must be handled directly between customer and their chosen carrier.

Shipping Fee Example:
Base Domestic Freight Zone Shipping & Handling Fees + Additional White Glove Fee + Rush Fee = Total Shipping & Handling
Shipping and Handling Fees are subject to adjustment without notice due to fuel, equipment, or labor market fluctuations.

BACKORDERS: Every effort is made to ship product as quickly as possible, but occasionally items are backordered. As soon as the items become available, they are shipped without notice. Backorders of less than $50.00 and open for more than 6 months duration will be canceled. If you have any instructions regarding backorders, please indicate when the order is placed.

DAMAGES/SHORTAGES: Upon receipt of your shipment, please count the number of pieces (skids, crates, and cartons) against the quantity listed on the delivery receipt. The shrink wrap should be intact, but if not, this may be a sign of shortage in your shipment. If a shipment arrives intact with no visible damage, the shipment should be received. The carrier will NOT allow inspection of a shipment received with no visible damage. If a shipment arrives with any obvious damage, you are entitled to refuse the damaged shipment. In order to facilitate claims, please note on the DR (delivery receipt) the type of damage, any shortage, or whether the shrink wrap was not intact. Please report all concealed damages within 48 hours of signing the DR to avoid denial of claim. Please submit a complete claim form to customerservice@globalviews. com with pdf images of the damaged item and the shipping box. If you are not refusing the shipment, please keep the damaged item with all original packaging until the claim is resolved which can take up to 30 days. If delivery receipt is not signed with details of any shortage or damage, Global Views reserves the right to refuse liability or responsibility for damage. Please make sure your receiving facility follows the above guidelines in order to avoid additional fees and/or delays in claim settlement. We will not be able to process a claim if it is not reported to Global Views before the receiving facility delivers to the client.

NON-DEFECTIVE RETURNS:
If you are not completely satisfied with your purchase, we will work with you to resolve the issue immediately.
GLOBAL VIEWS WILL NOT ACCEPT RETURN REQUESTS BEYOND 60 DAYS OF DELIVERED DATE.

• Credit: 100% credit will be applied for returned products minus a 25% restocking fee, but the customer is responsible for shipping the product back and all shipping charges. Please note that a credit will not be issued for returns damaged during return shipment due to inadequate packaging. Global Views provides packaging material for rugs at a nominal fee. Non-defective custom/made to order products cannot be returned.
• Initiating Returns: Email customerservice@globalviews.com to request a Return Authorization Number (RA#). Return the product(s) as per the emailed instructions. Please be aware the return authorization will expire within 30 days from the date of issue, therefore items should be returned as quickly as possible upon receipt of the RA.
• Packaging/Labeling: Clearly mark package and/or return document with RA#. All products being returned must be in original or equivalent packing (8 mil. plastic tube for rugs; box or 4 mil. plastic for pillows, throws and poufs). Hardline accessories must be returned in complete original packaging. Lack of proper packing material could result in damaged product during return transit and refusal of credit request.
• Selecting Replacements: Please notify us if a replacement for the returned product is required. Replacements are only issued upon request and will require a new order to be placed.
• Credit Memos: Credits issued in the form of a credit memo will remain on the account for future use only if the invoice has been paid. If an invoice has not been paid, the credit memo will be issued back to the original invoice to clear the balance. No check refunds will be issued back to the customer. Orders paid by credit card will see their credit memo balance refunded to their card.

DAMAGED RETURNS:
If you have received a product damaged in transit, we will work with you to resolve the issue immediately.
INSPECT PRODUCT(S) UPON DELIVERY FOR VISIBLE & CONCEALED DAMAGES. FAILURE TO DO SO COULD RESULT IN YOUR CLAIM BEING DENIED.
PLEASE CONTACT US WITHIN 4 BUSINESS DAYS FROM DELIVERY OF DAMAGED PRODUCT.

OPTIONS:

• Refuse delivery and notate on the delivery receipt (in presence of the driver) the type of damage incurred.
• If you take receipt of damaged goods, please sign as damaged on signature line.
• If damage is noticed after the driver has left, please take the following steps within 4 days:
     o Email customerservice@globalviews.com to process within 4 days of delivery. Be prepared with the following documents to help initiate a claim process:
     o Brief description of the damage
     o Picture(s) clearly depicting the damage to the product
     o Picture of the packaging (please send a picture even if the packaging is intact).
     o Failure to do so will result in a denial of your claim or credit.
• Please do not move the product from its original location or ship the product back to Global Views, as the carrier may need to perform a claim inspection (only parcel damaged shipments will get picked up against a Damaged Call Tag).
• It is your responsibility to file a claim for all damaged items shipped using a 3rd party account.
• Global Views is not responsible for any 3rd party charges incurred for storage or delivery of product(s). Global Views will credit, where applicable, all freight charges required for delivery to/pick-up from original destination address provided.
• Claim Process: Global Views may or may not request for the item to be returned. If we require you to return the item, a Return Authorization Number (RA#) for your return will be emailed to you. For items deemed not returnable, additional instructions will be provided in an email. All return requests for damaged products must be accompanied by photos of the damage and the product(s) must be returned as per the emailed instructions. Please be aware the return authorization will expire within 30 days from the date of issue, therefore items should be returned as quickly as possible upon receipt of the RA.
• Replacement/Credit: Replacements are only issued upon request and will require a new order to be placed. A full credit will be applied to the original invoice. If replacement is not requested a full credit will be issued to the original invoice. If Global Views requires you to return the item, credit will be applied after return receipt of the item.
• Packaging/Labeling: Clearly mark package and/or return document with RA#. All products being returned must be in original or equivalent packing (8 mil. plastic tube for rugs; box or 4 mil. plastic for pillows, throws and poufs). Hardline accessories must be returned in complete original packaging. Lack of proper packing material results in damaged product during return transit and refusal of credit request.
• Credit Memos: Credits issued in the form of a credit memo will remain on the account for future use only if the invoice has been paid. If an invoice has not been paid, the credit memo will be issued back to the original invoice to clear the balance. No check refunds will be issued back to the customer. Orders paid by credit card will see their credit memo balance refunded to their card.

DEFECTIVE RETURNS:
If you have received a product which is deemed defective by Global Views, we will work with you to resolve the issue immediately.
CONTACT US WITHIN 60 DAYS OF DELIVERY OF DEFECTIVE ITEM.

• Process: Email customerservice@globalviews.com to initiate a claim within 60 days of delivery to initiate return process. Be prepared with the following information to initiate a claim process:
     o Brief description of the defect
     o Picture(s) clearly depicting the defect of the product
     o Failure to do so will result in a denial of your claim or credit
• Claim Process: Global Views may or may not request for the item to be returned. If we require you to return the item, a Return Authorization Number (RA#) for your return will be emailed to you. For items deemed not returnable, additional instructions will be provided in an email. All return requests for defective products must be accompanied by photos of the defect and the product(s) must be returned as per the emailed instructions. Please be aware the return authorization will expire within 30 days from the date of issue, therefore items should be returned as quickly as possible upon receipt of the RA.
• Replacement/Credit: Replacements are only issued upon request and will require a new order to be placed. A full credit will be applied to the original invoice. If replacement is not requested, a full credit will be issued to the original invoice. If Global Views requires you to return the item, credit will be applied after return receipt of the item.
• Packaging/Labeling: Clearly mark package and/or return document with RA#. All products being returned must be in original or equivalent packing (8 mil. plastic tube for rugs; box or 4 mil. plastic for pillows, throws and poufs). Hardline accessories must be returned in complete original packaging. Lack of proper packing material results in damaged product during return transit and refusal of credit request.
• Credit Memos: Credits issued in the form of a credit memo will remain on the account for future use only if the invoice has been paid. If an invoice has not been paid, the credit memo will be issued back to the original invoice to clear the balance. No check refunds will be issued back to the customer. Orders paid by credit card will see their credit memo balance refunded to their card.

WRONG ITEM/ITEM NOT ORDERED RETURNS:
If you have received a product that is deemed to be the wrong item or an item not ordered but shipped by Global Views, we will work with you to resolve the issue immediately.
CONTACT US WITHIN 60 DAYS OF DELIVERY OF A WRONG ITEM OR ITEM NOT ORDERED.

• Process: Email customerservice@globalviews.com to initiate a claim within 60 days of delivery to initiate return process. Be prepared with the following information to initiate a claim process:
     o Brief description of the item
     o Picture(s) clearly depicting the item of the product
     o Failure to do so will result in a denial of your claim or credit
• Claim Process: Global Views may or may not request for the item to be returned. If we require you to return the item, a Return Authorization Number (RA#) for your return will be emailed to you. For items deemed not returnable, additional instructions will be provided in an email. All return requests for wrong products delivered must be accompanied by photos of the wrong item and the product(s) must be returned as per the emailed instructions. Please be aware the return authorization will expire within 30 days from the date of issue, therefore items should be returned as quickly as possible upon receipt of the RA.
• Replacement/Credit: Replacements are only issued upon request and will require a new order to be placed. A full credit will be applied to the original invoice. If replacement is not requested, a full credit will be issued to the original invoice. If Global Views requires you to return the item, credit will be applied after return receipt of the item.
• Packaging/Labeling: Clearly mark package and/or return document with RA#. All products being returned must be in original or equivalent packing (8 mil. plastic tube for rugs; box or 4 mil. plastic for pillows, throws and poufs). Hardline accessories must be returned in complete original packaging. Lack of proper packing material results in damaged product during return transit and refusal of credit request.
• Credit Memos: Credits issued in the form of a credit memo will remain on the account for future use only if the invoice has been paid. If an invoice has not been paid, the credit memo will be issued back to the original invoice to clear the balance. No check refunds will be issued back to the customer. Orders paid by credit card will see their credit memo balance refunded to their card.

UNLESS EXPRESSLY STATED HEREIN, GLOBAL VIEWS MAKES NO EXPRESS OR IMPLIED WARRANTY OF: MERCHANTABILITY; FITNESS FOR A PARTICULAR PURPOSE; TITLE; OR AGAINST INFRINGEMENT OF INTELLECTUAL PROPERTY RIGHTS OF A THIRD PARTY. IN NO EVENT SHALL GLOBAL VIEWS BE LIABLE FOR LOSS OF MERCHANTABILITY OR ANY SPECIAL, INCIDENTAL, PUNITIVE, OR CONSEQUENTIAL DAMAGES, INCLUDING, BUT NOT LIMITED TO, LOSS OF BUSINESS, REVENUE, OR PROFITS, LOST PRODUCTIVITY, LOSS OF FINANCING, LOSS OF USE OF GOODS, LOSS OF DATA, LOSS OF PRODUCTION, BUSINESS INTERRUPTION, DAMAGE TO REPUTATION, LOSS OF GOODWILL, OR ANY COSTS TO PREVENT OR MITIGATE ANY OF THESE KINDS OF DAMAGES OR CLAIMS, OR OTHER LOSSES OR COSTS OF SIMILAR TYPE, AND UNDER NO CIRCUMSTANCES WILL GLOBAL VIEWS’ OBLIGATION OR LIABILITY EXCEED THE PURCHASE PRICE YOU PAID VIA CATALOG SALE OR ONLINE SALE OF GOODS. THESE TERMS AND CONDITIONS SHALL BE GOVERNED BY, AND CONSTRUED IN ACCORDANCE WITH, THE LAWS OF THE STATE OF TEXAS.

THE ABOVE TERMS AND CONDITIONS APPLY TO ALL ORDERS WHETHER RECEIVED VIA INTERNET, EMAIL, FAX, MAIL, OR TELEPHONE.